By : Joseph X. Rodts
Peloton Order spike
With coronavirus pandemic cases rising stay at home orders re occurring. Our homes have transitioned from a comfortable place for us to live into place to facilitate all our activities. It is in effect been a opportune time for at home products. For Peloton at home exercise bikes you would believe that there would be an increase in orders due to more people staying at home.
Although, Peloton is receiving a high volume of orders from customers they haven’t been able to meet the demand. Peloton has reported that there order-to-delivery time will not return to normal until 2021.

CEO John Foley blamed the resurgence of coronavirus cases in several states for keeping demand above normal. Peloton’s revenue has seen a dramatic increase in revenue but this has came from undelivered orders.
Peloton has taken proactive steps to meet the demand by opening a brand new factory in Shin Ji, Taiwan. Peloton has doubled production capacity in the past year to meet the demand but cases only seem to rise further.
Separate from the rise in coronavirus cases Peloton will have to focus on rebuilding for a while until they fill all their remaining orders. Peloton is expected to see profits increase another 100% by the end of 2021.
source: https://www.supplychaindive.com/news/peloton-production-capacity-factory/585057/
Racist H&M Ad Response

https://www.washingtonpost.com/news/arts-and-entertainment/wp/2018/01/19/hm-faced-backlash-over-its-monkey-sweatshirt-ad-it-isnt-the-companys-only-controversy/
H&M a retail clothing company ran this ad on there website for a duration of time until it was picked up by news outlets and social media users who slandered the company for its racist ad. The sweatshirt reads coolest monkey in the jungle and its on a black boy this was the racist connection and narrative behind why this ad was controversial.
H&M immediately lost famous brand ambassadors G-Eazy & The Weekend. The company took action to handle this controversy by hiring a diversity leader and issued a public apology that was featured on their homepage. The parents of the child said they didn’t believe the ad was racist.

The child’s mom had said that she wouldn’t see any racial connection other than her son modeling a shirt. Margo said she supported people who speak out against racism but dosen’t share same opinion with them in this instance.
Dove’s Tonedeaf Ad
Dove ran this ad on Facebook and a make up stylist reposted the ad and her disgust for Dove. The post made by the stylist received over 10,000 likes and once Dove caught wind of the situation they pulled the ad. Dove faced heavy criticism for their ad and the message behind it. A black woman cleansing herself and becoming a white women. Dove responded back to the criticism by tweeting.

Dove’s response to the situation was rapid but did it stop the criticism? No. One user on twitter found patterns within their ads of racist undertones and one user shared a screen shoot of an old dove ad that received a great deal of attention.

Dove released another response but this was to no avail. Running an ad like this can be viewed by many differently, but the ad itself creates a harsh parallel between the two skin colors. Black to white is the first transition not white to black or white to asian. It creates racist undertones that were amplified by the public. Of course Dove would not inherently seek to make a racist ad but thats what happened as a result of this ad and the public labeled the company as “tone-deaf”
Three Crisis Responses Analyzed
Across all three of these responses we can analyze what steps each company took to handle their crisis and how it affected their brand in the eyes of the public
- Peloton made their customers feel confident within their ability to meet demand by utilizing public relations to show that they would be expanding to fulfill the orders of their customers.
- H&M responded to their “racist” ad by deleting the ad and apologizing for their mistake. H&M took actionable steps to show their initiative to fix their mistake and adjust their brand’s vision and goals. They did this by hiring a diversity leader and issuing a public apology.
- Dove responded in an efficient manner but was it enough to regain the approval of its customers and the public? It is not evident based on the tangible steps Dove has taken to create a sense of renewed respect for the brand. Dove has not shown any willingness to take steps to proactively work on adjusting their brand image.
Conclusion
Handling a crisis requires commitment to solve an issue that is at hand and committing to readjusting their goals in order to compensate for their wrong doing. Doing so in a positive, efficient, and remarkable way can show customers how a brand is willing to create a different outcome than the one presented to them.
















